Hi Animoto :)
If you ever read this animoto guys: YOU ROCK!At first the story why they so absolutely rock:
- Animoto is cool: see it yourself at http://www.animoto.com
- I wanted to buy an all access pass because I like the service so much and I wanted to use it to make longer Videos.
- To get an all access pass or even buy a single video you must use Google checkout to buy the thing. That's a problem for me, because I don't want to give google credit card data, as it connects this data with your google account. And that's not favorable, as I don't know if this goes into my credit score somehow.
- So I mailed animoto support and told them my problem. They responded in very short time and proposed billing via paypal which I thankfully accepted.
- I use another eMail address for my paypal account than I use for animoto, so I thought to make things right I'll register the "animoto"-mail address with paypal, that they could bill me on the standard way.
- Paypal accepted the invoice on the new eMail address but replied with the standard eMail address to animoto where the people were a bit confused about money they received with an eMail address attached they don't know.
- The Animoto guys eMailed me on that "odd" address to ask what went wrong and I replied to the request stating the right eMail address.
- 3 Minutes later I got an reply that the problem is solved and my account will be activated soon. (Wow, that's fast!)
So now what? This is customer friendlyness as I like it. Go on Animoto, keep things up!
